A service process is meaningful when the customer knows what was requested, what was tested, what the actual findings support and which work is being authorized.
01Review identification
Confirm the exact component, condition and eligible service route.
02Agree on scope
Describe inspection, testing, fees, exclusions and documentation.
03Share findings
Separate measurements and observations from possible system-level causes.
04Approve and verify
Obtain authorization, perform the approved scope and document appropriate final checks.
Individual service procedures, records and warranties remain subject to DCT-approved policies. Online case acknowledgements do not replace staff confirmation of work authorization.