CAN I SHIP A PUMP OR INJECTOR RIGHT AWAY?
No. First request an eligibility review and written receiving instructions for your component.
CAN I GET PARTS PRICING ONLINE?
Online checkout is not enabled at launch. You may request current pricing, sourcing or fitment assistance.
DOES EVERY DCT LOCATION PERFORM THE SAME SERVICES?
Do not assume that. Ask the relevant branch to confirm actual equipment, receiving capabilities and scheduling.
WHAT SHOULD I INCLUDE IN A REPAIR INQUIRY?
A complete part number, manufacturer, equipment application, symptom description, prior test details and a legible photograph can help staff make a more accurate first assessment.
CAN PROFESSIONAL SHOPS ESTABLISH REPEAT SERVICE?
Commercial relationships may be discussed through the trade inquiry pathway. Terms are subject to approval.
IS A STATUS CODE A CONFIRMED REPAIR APPOINTMENT?
No. It confirms an inquiry has been recorded. Staff must confirm inspections, authorizations and delivery steps.
LET’S DISCUSS YOUR REQUIREMENTS.
Service and component eligibility, pricing, lead time, warranty and available delivery methods are confirmed by DCT after reviewing the specifics of your request.