Start with component identification
Share the exact manufacturer and complete part number, engine or equipment application, symptoms, requested work and helpful identification photographs. DCT reviews the component and available service pathway and confirms whether an approved shipment is appropriate. The team will identify the correct Kansas receiving location and provide shipping instructions in writing. A service inquiry is not permission to ship, test or repair a unit.
Evaluation and testing charges
Testing charges and repair costs depend on the diesel component family, the work requested, the condition on arrival and the available procedure. DCT explains applicable initial evaluation terms during component intake. There is no universal testing fee, credit or shipping offer stated on this website.
Before an approved shipment, provide identification and symptoms so the team can explain any initial diagnostic fee, testing limitations, and applicable handling and freight terms. Confirm those terms in writing for your specific case.
Findings, quotation and separate authorization
Following an approved evaluation, DCT discusses the findings, potential parts and work, quoted cost and expected schedule for the actual component. The requested quote does not automatically authorize a rebuild, replacement or repair. Any work beyond the originally approved scope requires separate customer authorization. DCT staff verify that approval before marking work authorized, even when a customer acknowledgement is recorded in the private case-status system.
Recommended authorization sequence
- Initial request: Submit component identification, application, symptoms and requested work.
- Eligibility and fee disclosure: Review available procedures, initial evaluation charges, shipping requirements and operating limitations.
- Findings and quotation: DCT communicates the results and proposed service scope, pricing and schedule.
- Customer decision: Approve or decline documented terms; staff confirm authorization before work proceeds.
Declined work, nonrepairable units and return freight
Confirm inspection charges, handling of declined or nonrepairable units, return freight, carrier and insurance requirements, and return arrangements in the written terms provided with your case. Shipping, warranty and core policies depend on the actual service request. No automatic repair or return-shipping arrangement is implied.
Begin a component eligibility review, read approved shipping guidance, or contact DCT about applicable fees and authorization.